Advice & Information

We have moved all our advice services primarily to phone advice for the time being. We continue to give a helping hand to vulnerable refugees and asylum seekers even more so now at this time of crisis.

We offer advice on; Welfare Benefits, Housing, Health, Education, Employment, or Asylum & Immigration issues.

Call advice team on: 07498464530
Or send an email to: advice@ncgateway.org.uk
Monday – Friday (9am – 5pm)

Counselling Service

Due to Covid-19 and social distancing measures we continue offering our integrative counselling and emotional support service on line. Adhering to the NICE Guidelines, bilingual practitioners from different cultures and backgrounds are providing one to one therapy within BACP framework with the support of experienced supervisors through Zoom consultation.

To make a referral please contact:

07983 437 432 

Or send an email to: Ellie@ncgateway.org.uk
Monday – Friday (9am – 5pm)


Youth Activities

NCG has been offering a wide range of support services for unaccompanied minors, young refugees and asylum seekers, such as Emotional Support, Therapy, Advice and Advocacy, English Classes, Youth Club, Action Club and Football. We are now running our Youth Club and Action Club online on Instagram and Zoom, where we offer weekly social activities such as quizzes, art & crafts projects, meditation, yoga, mindfulness, fitness & cookery classes. We are also running weekly English classes on Zoom for those young people who wish to develop their language skills.

Our programme aims to support the physical and emotional wellbeing of our young people and provide a safe and friendly space where they can connect, learn, relax, and have fun. The NCG Youth Team continues to provide ongoing support, advocacy and advice to all young people who are struggling through this difficult time.

Call youth team on:
07572 525255
07724 340701

or send an email to:

Monday – Friday (9am – 5pm)


NCG has been providing ESOL lessons to refugees and asylum seekers for over 10 years. In 2019, 20 volunteer teachers and helpers worked together with students to develop their speaking, listening, reading and writing skills in English in order to facilitate their integration into UK society and their settlement in this new land that they now call home. Due to the government’s policy to minimise human contact in response to the current COVD-19 outbreak, the ESOL team have adopted Zoom as a means of teaching and learning for students’ ongoing development of their 4 language skills remotely in their homes.

Call ESOL manager on:

or send an email to:

Monday – Friday (9am – 5pm)

Volunteering & Mentoring

Our mentoring program is continuing to support persons with refugee status during these difficult times by providing one to one online mentoring to help refugees integrate, get through the current crisis, and make use of their time during lockdown.
Our volunteer mentors are matched each with a refugee mentee to provide mentoring advice on specific and general integration aspects from confidence building to professional development. Our mentors help their mentees via video conference on a monthly basis and provide them with mentoring that is tailored to their needs that include:

– Emotional support and confidence building
– Language development and soft skills learning
– Information about health services and benefits
– Educational enrollment and trainings
– Professional related development including online courses and CV writing

Call mentoring coordinator on:
or send an email to:
Monday – Friday (9am – 5pm)