Advice & Information

You may need advice on welfare benefits, housing, health, education, employment, or immigration problems.

We hold an Advice Quality Standard quality assurance certificate and are registered with the Office of Immigration Services Commissioner (OISC) to provide immigration advice at Asylum Protection Level 1.

We provide advice over the phone, and by contacting our advice line between 10 am-3 pm every Monday, Wednesday and Friday, you can speak to an adviser. Or for face-to-face advice, by appointment only.

Call advice team on:

020 8905 9002 option 2 or 07498464530

Or send an email to:


Monday – Friday (9 am – 5 pm)

Counselling Service

We offer online integrative counselling and emotional support. Adhering to the NICE Guidelines, bilingual practitioners from different cultures and backgrounds are providing one-to-one therapy within the BACP framework with the support of experienced supervisors through Microsoft Teams consultation.

To make a referral please contact:

07983 437 432 

Or send an email to: ellie@ncgateway.org.uk
Monday – Friday (9:15 am – 5 pm)


Youth Activities

The NCG Youth Team are now working on a hybrid basis, and our youth activities also reflect this and are currently delivered both in person and online.

Our regular activities include weekly Youth club and Football sessions, as well as online ESOL lessons for beginner and advanced students.

We are also running regular outings and activities in the school holidays, which involve travel to various cultural sites and points of interest across London. All activities are risk-assessed and supported by our qualified staff team.

We also provide Youth Counselling services for young people aged 13-18 with highly qualified, bilingual counsellors. For more information,  please contact the Youth Wellbeing Manager (contact details below).

Call youth team on:
07724 340701

or send an email to:

Monday – Friday (9am – 5pm)


NCG has been providing ESOL lessons to refugees and asylum seekers for over 10 years. Volunteer teachers and helpers worked together with students to develop their speaking, listening, reading and writing skills in English in order to facilitate their integration into UK society and their settlement in this new land that they now call home. The ESOL team have adopted a hybrid method of teaching and learning for students’ ongoing development of their 4 language skills. 

Call ESOL Manager on:

or send an email to:

Wednesday & Friday (9 am – 5 pm)

Volunteering & Mentoring

Our mentoring program is continuing to support persons with refugee status by providing one-to-one mentoring to help refugees integrate in the UK.
Our volunteer mentors are matched each with a refugee mentee to provide mentoring advice on specific and general integration aspects from confidence building to professional development. Our mentors help their mentees by providing mentoring that is tailored to their needs that include:

– Emotional support and confidence building
– Language development and soft skills learning
– Information about health services and benefits
– Educational enrollment and training
– Professional-related development including online courses and CV writing

Call Mentoring Manager on:
or send an email to:
Monday – Friday (9am – 5pm)